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Parent Grievance Process


If a parent has a grievance or complaint, please follow the process below:


  1. Seek to resolve the problem with the teacher, if applicable.
  2. If the problem is not resolved, please meet with school administration via an appointment.
  3. If still unresolved, please contact Mr. Carlos Santana, Board Liaison, at carlos.santana@100academy.org
  4. If still unresolved, please contact School Support, NAEP via email by sending an email to artur@naepartners.org.
  5. If still unresolved, you may contact the Board of Directors at (link to the governing board members on our website)